1. Who is responsible?
The controller responsible for processing personal data in connection with SnapCalo is SnapCalo, c/o ExpertFid & Audit SA, Marktgasse 8, 4051 Basel, Switzerland. Privacy questions and requests can be sent to [email protected].
2. Scope
This Privacy Policy applies to the SnapCalo mobile application for iOS and Android, the SnapCalo website, and support communications.
3. Data we process
| Category | Examples | Purpose |
|---|---|---|
| Meal input | Food photos, gallery images, typed food descriptions, and transcribed speech input | To provide the meal and nutrition features requested by the user |
| Nutrition and progress data | Meals, food components, calorie and macro values, meal diary entries, body weight, water, steps, goals, and progress information | To provide the tracking and progress features selected by the user |
| Subscription information | Anonymous app-user identifier, entitlement status, product, purchase status, and renewal information | To verify and provide Premium access; SnapCalo does not receive complete payment-card details |
| Technical and usage information | Request timestamps, usage information, app/device identifiers, success or error status, and diagnostic information | Security, abuse prevention, usage limits, reliability, troubleshooting, and service operation |
| Crash and diagnostic data | Crash reports and technical error information made available by the operating system, app store, or integrated diagnostic services | To diagnose failures and improve stability |
| Support and feedback | Email address, message, correction details, app/device information, and information voluntarily included in a report | To answer support requests and improve analysis quality |
SnapCalo currently does not require a conventional personal account. Please avoid uploading photos that contain people, documents, addresses, payment details, or other sensitive information unrelated to food analysis.
4. Purposes and legal bases
We process information to provide requested app functionality, save and display user-selected tracking data, manage access to paid features, prevent misuse, maintain security and reliability, respond to support requests, and meet legal obligations. Depending on the circumstances and applicable law, processing is based on performance of the service requested by you, your consent, compliance with legal obligations, and legitimate interests in operating and securing SnapCalo.
5. Service providers and data recipients
SnapCalo works with selected third-party service providers that support the operation of the app and website, such as infrastructure, subscription, platform, communication, and technical service providers. They receive only the information reasonably necessary to perform the relevant service.
These providers process data under applicable agreements, their own terms, and privacy requirements. Data may be processed outside Switzerland or the European Economic Area. Where required, we rely on appropriate contractual or statutory safeguards for international transfers.
6. No sale, advertising, or cross-app tracking
SnapCalo does not sell personal data. The current app is not designed to use personal data for third-party advertising or to track users across unrelated apps and websites. If this changes, this policy and the relevant App Store and Google Play declarations will be updated before the change is introduced.
7. Storage and retention
- Temporary backend image uploads are deleted after the analysis request is completed.
- Saved meals, nutrition data, progress entries, and related app content may remain on the user's device until deleted in the app, the app's data is cleared, or the app is uninstalled.
- Server-side usage, security, rate-limit, cost, and diagnostic records are retained only for as long as reasonably necessary for their operational purpose and applicable legal obligations.
- Support emails and feedback are retained for as long as needed to address the request, document a resolution, improve the service, or satisfy legal requirements.
- Subscription-related records may be retained by the relevant app store, service providers, and SnapCalo as required to verify access and comply with financial or legal obligations.
8. Security
We use reasonable technical and organizational safeguards, including encrypted network transmission, access controls, limited backend access, request limits, and abuse-prevention measures. No online system can be guaranteed to be completely secure.
9. Your rights and privacy requests
Depending on applicable law, you may request access, correction, deletion, restriction, objection, or a portable copy of personal data, and you may withdraw consent where processing relies on consent. Because SnapCalo does not require a standard account, include sufficient information in your request to help us locate relevant support, feedback, subscription, or technical records without sending unnecessary sensitive data.
Requests can be sent to [email protected]. You may also have the right to lodge a complaint with the competent data-protection authority. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC).
10. Children
SnapCalo is not directed to children below the minimum age required to consent to data processing in their country. We do not knowingly seek to collect personal data from children without the authorization required by applicable law.
11. Website data
The current SnapCalo landing page is designed as a static website and does not intentionally set advertising cookies or operate behavioural analytics. The hosting provider may process standard connection information such as IP address, browser type, requested URL, timestamp, and security events to deliver and protect the website.
12. Changes to this policy
We may update this Privacy Policy when SnapCalo, its providers, or legal requirements change. The current version and update date will always be published on this page.
13. Contact
Privacy and data-protection enquiries:
[email protected]